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Got a question?
Contact info@keytoursgibraltar.com if you can't find what you are looking for.
Frequently asked questions
General Questions
Arriving via Spain
Arriving via Cruise Ship
Can I bring my pet/service dog on the tour?
Only service dogs (with documentation) are permitted on the tour.
As the barbary macaques pose a risk to dogs and can be found at a majority of sites the service dog will need to remain in the vehicle for a majority of the tour. Please notify us at time of booking if you will be bringing a service dog so we can make any necessary arangements.
Are tickets included within the tour price?
Yes.
Unless otherwise stated tickets are always included within the tour page, even if the ticket prices are amended after the tour has been booked.
Will the cable car closure affect my tour?
No, if you book well in advance.
There will be more demand for rock tours during the maintence period so it is adviced you book your tour well in advance but there should be no change to your experience on the day.
Do I need to wear anything specific for the tour?
Not really.
We recommend comfortable and sturdy walking shoes and a hat to protect against the sun. We also suggest you bring sun cream especially for warmer days.
How do we pay for the tour?
Payments can only be made in Pounds (£), Euros (€) or USD ($) at this time.
Deposits for tours booked online can be paid online only.
Payments for tour completion can be made with cash or by card.
Will I get refunded if I cancel my tour?
Until 7 days before your tour:
Any cancelations are fully refundable.
Between 2-7 days before your tour:
Any pre payment on the full tour cost is fully refundable, but your deposit is not.
Less than 24 hours before your tour:
Neither your deposit nor any pre-payment will be refundable, unless cancelled due to external factors, such as your cruise ship being unable to dock due to weather conditions.
Where will we get dropped off at the end of our tour?
Unless otherwise stated all tours will end in the town centre.
The group drop off point can be amended on request at time of booking.
What if I can't find the answer to my question here?
Just contact us!
If you have any further questions please contact info@keytoursgibraltar (mailto:info@keytoursgibraltar.com)or use the social links below and we will try our best to help!
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