Question 1

Where will we get picked up from at the start of our tour?

Accepted Answer

At the time of booking, you will be prompted to select your pickup location.We most commonly pick up visitors from the cruise terminal or the frontier, but we can pick you up from any location in Gibraltar if you get in touch.Coach tours always start from the coach park.We are not able to pick up passengers from outside Gibraltar. The new Schengen agreement does not permit the movement of taxis or public service vehicles into Spain.

Question 2

Where will we get dropped off at the end of our tour?

Accepted Answer

By default, all tours will end in the town centre unless otherwise stated.The group drop-off point can be amended on request at the time of booking if booking online.You are also able to be dropped off at Princess Caroline's Battery to walk down via the nearby sites on certain tour packages which do not include them.

Question 3

Do I need to wear anything specific for the tour?

Accepted Answer

Not really.

We recommend comfortable and sturdy walking shoes and a hat to protect against the sun. We also suggest you bring sun cream especially for warmer days.

Question 4

What languages can the tour be delivered in?

Accepted Answer

All of our guides are bilingual, fluent in English and Spanish. Other languages may be available on request at the time of booking, most commonly:FrenchGermanItallianAvailability for these additional languages may be limited for larger groups.

Question 5

Can I bring my pet/service dog on the tour?

Accepted Answer

Only service dogs (with documentation) are permitted on the tour.

As the barbary macaques pose a risk to dogs and can be found at a majority of sites the service dog will need to remain in the vehicle for a majority of the tour. Please notify us at time of booking if you will be bringing a service dog so we can make any necessary arangements.

Question 6

Are tours suitable for elderly guests or persons with limited mobility?

Accepted Answer

It depends on the tour, but generally yes.All tours are suitable for persons with reduced mobility. Specific accessibility information for each tour/attraction can be found on their respective pages. In the event a site is inaccessible to a specific group member, we usually offer alternative sites at no additional cost.We are not currently able to take persons who require a wheelchair lift to enter/exit the vehicle.

Question 7

What happens if my group is larger then 8 people?

Accepted Answer

We just use several vehicles!

Although our minivans are 8-seaters (excluding Driver/Guide), we can still take groups larger than eight.

We can coordinate several vehicles to operate in tandem, each with its own guide, while providing a unified experience and keeping the journey comfortable for everyone.

Question 8

What changes if my group is smaller then 8 people?

Accepted Answer

Nothing!

Although our minivans have a capacity of up to 8 passengers, the per-person cost with us is minimal and mostly covers the ticket fees required to enter the nature reserve.

As all tours with us are private, you never have to worry about sharing with anyone else, even if your group is small.

You can, however, reduce the cost per person by sharing with others if you wish, though we can't organise this for you at this time. For cruise passengers, we recommend Cruise Critic.

www.cruisecritic.com

Question 9

Will the cable car closure affect my tour?

Accepted Answer

No, if you book well in advance.

There will be more demand for rock tours during the maintence period so it is adviced you book your tour well in advance but there should be no change to your experience on the day.

Question 10

What time do tours start?

Accepted Answer

Whenever works best for you!All our tour packages can start at any time of day so long as they start and end during nature reserve opening hours.Online booking only supports 30-minute increments, but if you want to book for a more specific time, just get in touch.If you are arriving on a partnered coach and booked for the morning slot, your tour will start shortly after coach arrival.

Question 11

Are your tours suitable for families with young children?

Accepted Answer

All tours are suitable for all ages.

Children must be supervised by a responsible adult traveller at all times, and all children over 4 years old will require a ticket to enter the nature reserve.

We will not accept anyone under the age of 16 if an adult (18+) is not present with the group.

Question 12

Do tours run on weekends and bank holidays?

Accepted Answer

Yes, unless otherwise stated tours run throughout the year.All operating days are subject to opening of the nature reserve. If we are unable to complete your tour due to an unexpected closure of the reserve you will receive a full refund.

Question 13

Do you offer any special tours for weddings?

Accepted Answer

We are able to offer bespoke tours for wedding groups, including transport to/from the venue and sunset tours. Please contact info@keytoursgibraltar.com for more information.

Question 14

What makes you different to the Nature Reserve Shuttle Bus?

Accepted Answer

The nature reserve shuttle runs every 30 minutes from Market Place to Queens Balcony costing £40 per person (including your nature reserve ticket).It does not take you any higher into the reserve, so all the steepest hills to get to the top are still just as steep; you just have less distance to walk to get to them.The shuttle bus does offer return pickups, but only from the Queens Road Picnic Area, and you have to pay extra for a return ticket. It also does not include a guide or take you directly to any of the most popular sites. You may need to wait in a queue to board for up to an hour during peak season.

Question 15

Are your tours official?

Accepted Answer

Yes.All our guides are officially licensed by the Gibraltar Tourist Board and are authorised to carry out tours. Most of our offerings are fairly standard, but we do offer some tailored packages.

Frequently asked questions